Terms

At CPR, our team of EMTs, Paramedics, and Nurses teach what they know from real-world experience. This is a great place for healthcare professionals and general public education. Come learn to perform CPR, renew your healthcare certifications, and access healthcare materials with us in a fun and engaging way! 

Refunds and Rescheduling Policy for In-Person Classes

Refunds
Customers may request a full refund of their class registration fees up until 72 hours before the class begins.

Refund requests made within 72 hours of the class start time will not be honored.

Refunds will be processed back to the original form of payment immediately, however, return of funds depends on the financial institution and may take up to 7-10 business days.

Rescheduling
Customers may reschedule their class participation up until 72 hours before the class begins at no additional charge.

A rescheduling fee of $20 will be applied to any changes made within 72 hours of the class beginning up until the No-Show period which begins 15 minutes after class is scheduled to begin.

Class Cancellations
We know that you are counting on us to complete your class and will make every attempt to honor our commitment to you. However, we reserve the right to cancel or reschedule any class for any reason. In the event of a cancellation, customers will be entitled to a full refund or the option to reschedule at no additional cost. In the event that a class must be cancelled, we will contact you as soon as we know that it will be cancelled to allow you time to make alternate arrangements.

Late/No-Show Policy
We understand that things happen, and you may be late for a class. However, due to requirements and regulations of continuing education time and out of respect for other students, we are limited to allowing only a 15 minute grace period for students to arrive. Any information missed may not be repeated or made available and any information missed during this time will be the responsibility of the student to obtain.

Our No-Show period begins 15 minutes after the scheduled start time of your class. Once the No-Show period begins, the course scheduling fee will be forfeited, and completion of the class will require a new registration. The rescheduling fee only applies to registrations that are changed prior to the scheduled start of class.

No refunds will be offered for customers who fail to attend a class without prior notice. Rescheduling will be at the full cost of the course and the responsibility of the student.

Refunds and Rescheduling Policy for Live Virtual Classes

Refunds
Customers may request a full refund of their class registration fees up until 72 hours before the class begins.

Refund requests made within 72 hours of the class start time will not be honored.

Refunds will be processed back to the original form of payment immediately, however, return of funds depends on the financial institution and may take up to 7-10 business days.

Rescheduling
Customers may reschedule their class participation up until 72 hours before the class begins at no additional charge.

A rescheduling fee of $20 will be applied to any changes made within 72 hours of the class beginning up until the No-Show period which begins 15 minutes after class is scheduled to begin.

Class Cancellations
We know that you are counting on us to complete your class and will make every attempt to honor our commitment to you. However, we reserve the right to cancel or reschedule any class for any reason. In the event of a cancellation, customers will be entitled to a full refund or the option to reschedule at no additional cost. In the event that a class must be cancelled, we will contact you as soon as we know that it will be cancelled to allow you time to make alternate arrangements.

Late/No-Show Policy
We understand that things happen, and you may be late for a class. However, due to requirements and regulations of continuing education time and out of respect for other students, we are limited to allowing only a 15 minute grace period for students to arrive. Any information missed may not be repeated or made available and any information missed during this time will be the responsibility of the student to obtain.

Our No-Show period begins 15 minutes after the scheduled start time of your class. Once the No-Show period begins, the course scheduling fee will be forfeited, and completion of the class will require a new registration. The rescheduling fee only applies to registrations that are changed prior to the scheduled start of class.

No refunds will be offered for customers who fail to attend a class without prior notice. Rescheduling will be at the full cost of the course and the responsibility of the student.

Refund Policy for Downloadable Content and Off-Line Virtual Content

Refunds
All sales of Downloadable Content or Off-Line Virtual Content are final and non-refundable. Any concerns with product quality, connectivity, or functionality should be directed to our customer service team at info@cpracademy.org.

Refund/Return Policy for physical products purchased from our store

Refunds
Refunds are granted for up to 7 days after delivery of your product for any unopened and unused products. If an item is defective, please reach out to us to coordinate return shipping options and obtain a replacement. For all other returns, the refund amount will be issued minus the cost of return shipping and a 15% restocking fee. If you have any concern with a physical product that you have purchased, please direct your concerns to our customer service team prior to submitting a refund request at info@cpracademy.org.

By using our services, you acknowledge that you have read, understood, and agree to abide by these terms and conditions. We reserve the right to modify or update these terms at any time without prior notice. It is your responsibility to review these terms periodically for any changes. Your continued use of our services following the posting of any changes constitutes acceptance of those changes.

If you have any questions or concerns about these terms or conditions, please contact us for further clarification using our contact form, sending us an email or giving us a call.

Thank you for your understanding and cooperation.

Copyright/Trademark

All materials available for download or print are subject to applicable copyright or trademark and should be considered proprietary and unavailable for consumer use without the express written permission of Comprehensive Provider Resources (CPR), LLC or it’s subsidiaries.  All trademarks or copyrights reserved by American Heart Association (AHA), American Red Cross (ARC), Health and Safety Institute (HSI), or otherwise specified are the property of the respective entities and require express written permission for consumer use.

Affiliate Program

These Terms and Conditions outline the rules and regulations for participating in our affiliate program. By enrolling in any class with us, you are automatically eligible to receive affiliate referral incentives by sharing your customized referral affiliate link. This affiliate program enrollment is automatic and bound to the following terms. You may opt out at any time by contacting us in writing. There is no cost to you as an affiliate. By joining our affiliate program, you agree to comply with these terms. If you do not agree with any part of these terms, you may not participate in the program.

Definitions

Affiliate: An individual or entity that has been enrolled into the Comprehensive Provider Resources (CPR), LLC Affiliate Program to promote our products or services.

Affiliate Link: A unique URL provided to the Affiliate that tracks referrals to Comprehensive Provider Resources (CPR), LLC.

Commission: A monetary payment made to the Affiliate based on the sales generated through their affiliate links.

Program Enrollment

To enroll in the Comprehensive Provider Resources (CPR), LLC Affiliate Program, you must complete any purchase with us. We reserve the right to accept or reject any applicant at our discretion.

Affiliate Responsibilities

Affiliates must promote Comprehensive Provider Resources (CPR), LLC products or services in a manner that is honest and ethical.

Affiliates are responsible for ensuring that their promotional content complies with all applicable laws and regulations.

Affiliates must use the provided affiliate links correctly to ensure proper tracking of sales and implementation of payment.

Commissions

Affiliates will earn a commission of 10% on each sale generated through their affiliate links.

Commissions will be calculated and paid out in the form of account credit on a monthly basis on the 1st day of the month.

Commissions may be subject to deductions for refunds, chargebacks, or other adjustments.

Promotion Guidelines

Affiliates are not allowed to use misleading or deceptive practices to promote Comprehensive Provider Resources (CPR), LLC.

Affiliates may not use the company name, trademarks, or logos without prior written consent.

Affiliates must disclose their affiliate relationship in accordance with the Federal Trade Commission (FTC) guidelines.

Promotion of Comprehensive Provider Resources (CPR), LLC should be in a positive and non-discriminatory manner.

Termination

Either party may terminate this agreement at any time with written notice.

Comprehensive Provider Resources (CPR), LLC reserves the right to terminate any Affiliate for violation of these Terms and Conditions.

Limitation of Liability

Comprehensive Provider Resources (CPR), LLC shall not be liable for any indirect, incidental, or consequential damages arising from the Affiliate Program or any promotional activities associated with it.

Changes to Terms

Comprehensive Provider Resources (CPR), LLC reserves the right to modify these Terms and Conditions at any time. Affiliates will be notified of any changes via email or through the affiliate dashboard located on My Account page.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the local and federal laws and regulations.

Arbitration Agreement

By using this service, upon registering as a customer, you agree to enter into an arbitration agreement and forgo any legal proceedings regarding disputes between the registered user and Comprehensive Provider Resources (CPR), LLC.

This Arbitration Agreement (“Agreement”) is made and entered into as of the date of registration by and between this registered user and Comprehensive Provider Resources (CPR), LLC.

1. Purpose
   The parties agree that any disputes arising out of or relating to this Agreement or the relationship between the parties shall be resolved through binding arbitration, rather than through litigation in court.
2. Scope of Arbitration
   All claims and disputes arising under or relating to this Agreement, including but not limited to any claims for breach of contract, tort, or statutory violations, shall be settled by binding arbitration.
3. Arbitration Rules
   The arbitration shall be conducted in accordance with the rules of the State of California in effect at the time of the arbitration. The arbitration will be held in Costa Mesa, CA or another location mutually agreed upon by the parties.
4. Selection of Arbitrator
   The parties shall mutually select a single arbitrator who is experienced in the subject matter of the dispute. If the parties cannot agree on an arbitrator, one shall be appointed by a court of law.
5. Confidentiality The arbitration proceedings and any related documents shall be kept confidential by both parties, except as required by law or as necessary to enforce the arbitration award.
6. Costs
   The costs and expenses incurred in connection with the arbitration, including attorney’s fees shall be paid at the discretion of the arbitrator and determined by award determination. The costs of the arbitration, including the arbitrator’s fees, shall be incurred by the party declared by the resolution of the arbitrator.
7. Waiver of Jury Trial
   By entering into this Agreement, the parties waive their right to a jury trial and agree that any disputes will be resolved through arbitration.
8. Governing Law
   This Agreement shall be governed by and construed in accordance with the laws of the State of California.
9. Entire Agreement
   This Agreement constitutes the entire agreement between the parties regarding arbitration and supersedes any prior agreements or understandings, whether written or oral.